Find the following file by Sri. Ravi Kant Formerly IAS (1985 batch) Source:- http://www.mcrhrdi.gov.in/itpbatch2/week1/Pathways%20%20to%20Public%20Service%20Delivery,%20RK.pdf
Public services are services that are needed for general fulfilment of good life, which have the character of public good and are generally provided by the government as a larger social good. The government provide public services for its legitimacy. Public service is best understood as the integration of service value with public interest. It could take myriads of forms in providing social, economic, political utility to the public at large. It is best-done keeping in mind the values of Trust, Equity and Economy. also, say it is the opportunity to transform the socio-economic landscape of our nation. It involves courage, imagination and Unbeatable determination.
Find the Public service BILL 2007 Draft Here :- Source https://dopt.gov.in/sites/default/files/PublicServiceBill_2007_0.pd
Reforming Public Services in India: Drawing Lessons from Success Source:- http://www1.worldbank.org/publicsector/anticorrupt/feb06course/EsReformingPublicServicesIndia.pdf
A public servant should prioritize duty ethics which are nothing but the manifestation of his/her higher self. This involves inculcating the value of Integrity, selflessness, honesty, leadership, accountability, Objectivity, openness in the decision-making process. In the Indian context, it becomes utmost important because of the growing perception of corruption in public service thereby threatening the legitimacy of the entire state. Further, the problems of poverty, inequality of opportunity, ignorance needs to be resolved for which there are programs and policies but it takes professionalism in public service to implement them.
Public services include services like law and order, health, drinking water facilities, education, public sanitation and cleanliness, roads, waste management, fire brigade etc. These services cannot be provided by the private sector or they cannot be left to market forces due to their human well-being angle. These are needed by everyone irrespective of their social status. As a society, they are needed for progress. Public service is the prime duty of public servants. Service that is allocated to a specific officer shall be performed honestly. Service shall take precedence to procedural intricacies. Moral and human angle shall be of foremost importance. In general public servant shall priorities services that are most basic for survival and dignified life. Then next thing public servant shall take into account is the vulnerability of the social section that need these services the most. A transparent process is the next thing needed in public service delivery that will create understanding in public about genuine problems and lessen the perception of foul play. For a state to maintain its authority, public service delivery at the highest level of efficiency shall be ensured.
Services provided by Govt to its all directly or indirectly addressing there all needs are Public service. It includes Health, education, Transportation, grievance redressal, Food, Legal Rights etc. Public services help society living a peaceful and prosperous life. Public servants are the main agents through which Govt ensures delivery of Public Service to all living under its jurisdiction. Public service constitutes both materialistic things like Food, Shelter, Health facility etc and non-materialistic things like Safety, Security, Legal rights etc. There are various stakeholders involved in providing services to people like Private agencies, NGO, Civil Society and Govt. Govt is the biggest agency ensuring the delivery of services to all. The priority to Public servant providing public services are:
Compassion: To provide services expeditiously to all it is must for Public servant to be compassionate.
Honesty: To use public funds efficiently for public only this is a must.
Upholding Constitution and law of the land.
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